AVIATION SAFEGUARDS

Aviation Safeguards, a division of Command Security Corporation since 1995, has been protecting airports and the airline industry since 1979. We supply an extensive array of security and highly specialized services to meet the needs of passengers, airplanes, terminals and cargo.

The imperative is to provide consistent, reliable and unrelentingly vigilant service. Moreover, this protection must be given gracefully, maximizing passengers' travel experience. Expertise in both security and customer service must be thorough.

Growing from two regional bases in New York and Los Angeles, Aviation Safeguards is now responsible for protective services in international airports across the country. We operate strategic airport office locales at 11 domestic airports including JFK International Airport in New York; and Los Angeles International Airport in California. We provide services to over 100 domestic and international airlines.

The Management & Operational Team

With over 200 years combined experience, Aviation Safeguard's central management team offers unparalleled depth of experience and continuity of leadership.

A seasoned general manager is handpicked to head each team, which includes the needed on-site supervisors. The team is supported by contract service managers, backup from every level of Aviation Safeguard's management, and ultimately, Command Security Corporation's leadership.

Candidates for service positions must have proven skill sets, learning aptitude, and solid customer service presence and attitude. Hiring is via a unique multi-step ladder, which includes pre-employment testing, interview, background investigation, fingerprinting and drug testing, multi-level documentation auditing and ultimately, comprehensive training.

Our "Employees Making a Difference" program focuses on our employees taking responsibility for customer satisfaction. This education is supplemented by frontage security officer training, dangerous goods and hazardous materials programs, and the wheelchair escort training program.

To retain our highly trained and experienced employees, Aviation Safeguards offers competitive wages and benefits and operates an employee recognition program to reinforce individual contributions. Through clear policies of open communication, dispute resolution, anti-discrimination and anti-harassment, we promote good relationships and a harmonious work environment.

Our retention rate is high within our industry.

Technology Advantage

As a division of Command Security Corporation, Aviation Safeguards uses a sophisticated software system that integrates personnel assignment and administrative functions. This fortifies reliability and efficiency.

Aviation Safeguard's own SmartWheel™ technology is a proprietary software system that monitors, tracks and controls Aviation Safeguard's performance in providing wheelchair services to its customers. This strengthens Aviation Safeguard's commitment to accountability by providing total documentation for usage and performance by individual wheelchair agents.

Aviation Safeguards is distinguished by:

• A record of "no disruption of service"

• Continuity of management team and depth of experience

• Stringent multi-step hiring ladder and job-specific training process

• Unique "Employees Making a Difference" customer service training program

• Thorough, multi-level quality assurance program

• Technology-enhanced services, including our proprietary Smart Wheel tm technology

• Financial stability and availability of resources

Accountability & Responsiveness

Our work demands relentless commitment and focus, and so do our systems of supervision and accountability.

The management and supervisory team is available to the client 24 hours a day, 7 days a week. An ongoing program of quality control, inspection and field/administrative support stands behind every service program.

On-site supervisors–who are mobile, not desk-centered– schedule and assign the service staff. They are rotated through various posted locations and shifts to avoid familiarity and complacency, and ensure that total vigilance is maintained. Via two-way radio, communication is constant between terminal support service staff, on-site supervisors and airport authorities.

Supervisors are responsible for the quality control of every shift. Service staff members are inspected and graded on their appearance, job performance and customer service skills. Daily reports are required covering activities and incidents such as thefts, accidents, personal injuries, lost property and property damage.

Aviation Safeguard's Quality Assurance Team regularly monitors programs and client problems, and follows up through solution. In-depth auditing of services, conducted on a regular basis, includes client interviews.

Monthly reports are supplied on quality controls, operational statistics and quality performance. In addition, the Vice-President conducts a periodic confidential survey of client representatives inviting a candid assessment of service performance and suggestions for improvement. Focus groups of industry professionals are periodically held to identify needed enhancements or new programs.