FAQS

1. How does Command recruit its security and services personnel?

The recruitment process utilizes both conventional methods as well as Command’s proprietary network of referral sources. Typically, corporate client personnel recruitment and search programs include the following activities:

Internal Search:
This procedure involves both a manual and on-line personnel inventory search of existing security personnel to identify any matches with the new client assignment hiring criteria. Consideration is given based on availability, attitude, ability and performance record. Frequently, Command’s wage progressions and promotion systems generate an available supply of proven, capable personnel ready for such advancement.

• Employee referrals


• Selected newspaper advertising


• Direct recruitment—depending on the level and qualifications desired, involves on-site recruiting as well as targeted recruitment of military and law enforcement personnel


• Access of Command’s network of industry resources.

2. Does Command offer any specialized training?

Yes, Command has a variety of both in-house and third-party certification courses that include:

• CPR/AED/First Aid


• First Response


• Fire Life Safety


• Supervisory


• Public Relations


• Dispatch


• Bomb Threat and Search


• International Association for Health Care Security and Safety


• Non-violent Crisis Intervention


• Patient Restraint


• Terrorist Response


• Firearm Use and Safety

Please note that these are but a few of the facets of specialized training Command can provide our security services personnel; as each of our clients require a unique security program.

For our airline clients, Command’s Aviation Safeguards division provides the following customized training programs:

• Customer Service Training – “Employees Making A Difference”


• Diversity and Sexual Harassment Training


• ADA Compliance – (Americans with Disabilities)


• Wheelchair Escort Training and Safety


• Conflict Management and Resolution


• TSA Compliance Issues


• Authorized Security Screening Training (for charter aircraft)


• Document Verification Training

3. What sets Command apart from the competition?

• We are one of the largest security companies in the nation that is still American-owned and based in the United States.


• Our 24-hour Live Dispatch provides ongoing continuing operational and legal protection because of its “hands-on” direction and experience in handling problems and responses immediately.


• We are reactive at all areas at any time of the day because of our unique dispatch and field supervision capabilities.


• We possess a highly trained, ready and available Transition Team for new start-up operations and new service implementations.


• Training programs exceed state requirements and incorporate Post instructions and detailed site training.


• Quality assurance audits are conducted regularly to ensure our quality service standards.


• Proprietary technology system for wheelchair dispatch, SmartWheel™, for our aviation clients.

No, Command will provide a free, thorough survey of your site’s security situation, and will meet with you to discuss our recommendations, options available to you, and how Command can best provide the desired security services.

5. How do I contact someone at Command for a quote?

Sales and Marketing